1.1. Online store at https://www.slovakstartup.com (the “shop”) is operated by Slovak STARTUP, o.z., registered at 14th/A Sliačska st., Bratislava – Nové Mesto, 83102, Slovak republic, ID: 50 158 597 (next as “Operator” or “Seller”), Bank: Tatra bank, no. account: SK0311000000002949020058.
1.2 Seller issues the return policy document in accordance with the relevant requirements of Law no. 250/2007 Coll. consumer protection and on modifying Act of the Slovak National Council. 372/1990 Coll. on felonies, modified (also referred as “Consumer Protection Act”), Act no. 102/2014 Coll. on consumer protection in the sale of goods or provision of services by the distance contract or contracts concluded away from business locations of the seller (also referred as the “Law on consumer protection in the sale of goods under a contract concluded at a distance”), the seller informs consumers about the conditions for complaints about application procedures and the handling of complaints, complaints and suggestions from consumers, including information where can claim the complaints
1.3 The complaint procedure, including any warranty, does not apply to goods respectively claims arising from defects in goods that were purchased at the online store any person who, for the purposes of the Law on Consumer Protection respectively. for the purposes of the Law on consumer protection in the sale of goods under a contract concluded at a distance, to buyer who is not a consumer.
2. Responsibility for defects of sold goods
2.1. The rights and obligations of the parties concerning the rights of consumers from defective performance and liability of the seller for defects of sold goods will be administered by the requirements of § 619 et seq. Civil Code, as well as relevant requirements of the Consumer Protection Act.
2.2 The seller is responsible for defects of the sold goods during its delivery to consumers. If the object of the purchase contract is second-hand goods, the seller is not liable for defects arising from the use or wear. For goods sold at a lower price, the seller is not liable for defects for which was negotiated a lower price. Seller will not be liable for defects in the goods for which the consumer was noticed when purchased the goods.
3. Warranty Period
3.1. The supply of goods is provided warranty period of 24 months to the consumer.
3.2 If the object of the purchase contract is second-hand goods, the seller and the consumer may agree on a shorter warranty period, but not less than 12 months.
3.3 The warranty period starts from the receipt of things by consumers. The rights from responsibility for defects in the goods, for which the warranty period is set, will not apply if not claim within the warranty period.
4. Consumer rights from responsibility for defects in the goods
4.1. A defect of the goods will not change the quylity of the goods, which arose during the warranty period (s) as a result of wear and tear, misuse, inadequate or inappropriate treatment, (ii) as a result of natural changes in the materials from which the goods are manufactured, (iii) a result of any damage to the consumer or a third party or other improper interference.
4.2 If the consumer claims his goods in connection with a removable defect, the consumer is entitled to:
- free, timely and orderly removal of claimed defects.
- replacement of the goods or parts of goods by the seller if not incur unreasonable costs relative to the price of goods,
- exchange of goods, if the consumer is the repeated occurrence of a defect after repair or due to a greater number of defects in the goods which cannot be used properly.
4.3 If the consumer claims his goods in connection with irremovable defect that prevents the goods to be properly used as a commodity without defect, the consumer is entitled to:
- exchange of goods,
- withdrawal from the purchase contract.
4.4 If the consumer claims his purchased goods in connection with another non-removable defect as mentioned in the previous paragraph (e.g. In connection with irremovable defect, that does not prevent the goods to be properly used as goods without defects), the consumer is entitled to a reasonable discount.
4.5 The consumer is allowed to receive a compensation of necessary costs to him earned in the application of rights from responsibility of the defects.
5. Procedure for the application of responsibility for defects in the goods – claim
5.1 Defects in the consumer goods must apply to the Seller without any delay after the defect results found.
5.2 Rights arising from responsibility for defects in the goods consumer applies at the seller
- Online via email@example.com;
- mail together with a copy of the invoice and the reason for the complaint sent to the following address: Slovak STARTUP, o.z., 14th/A Sliačska st., Bratislava – Nové Mesto, 83102, Slovak republic. The seller recommends to the consumer to prove the proof of sending the shipment in case of loss during the process of sending the defective goods to the seller at least as registered mail.
The moment of the application for defects in the goods (known as a complaint) is considered as the date of delivery of the claimed goods, together with all the law required documents and accessories to the seller.
5.3 All products purchased from the seller’s store include proof of purchase of goods, which serves as proof of warranty. Claim is possible only for goods purchased from the seller, which is fully paid.
5.4 For proper and timely process of the claim, the seller recommends to the consumer, the consumer described the defect in the most accurately way for which the goods are claiming, while the seller is obliged to deal with only defective goods, which was claimed by the consumer.
5.5 In application of responsibility for the defects in the goods, the consumer is obliged to prove that the claimed goods are purchased from the seller. Seller recommended for this purpose to present certain proof of purchase.
5.6 If the consumer files a complaint, the seller or the authorized employee is obliged to inform the consumer of his rights under the claims of liability for defects in the goods within the warranty period under the Civil Code and the decision which of the rights of the consumer exercises, identify the seller or the authorized employee way to handle it immediately, in complicated cases within 3 (three) working days from the date of the claim, in appropriate cases, especially if it requires complex technical control of the condition of the goods, within 30 days from the date of the claim was claimed. After choosing the method of complaint, the complaint is handled immediately, in appropriate cases a complaint can be handled longer. Complaint will not take longer than 30 days from the date of the claim. After the deadline for settlement of the claim, the consumers right is to withdraw from the purchase contract or the right to exchange the goods for new goods.
5.7 Complaint is done and finished when complaint procedure offers (i) the transfer of the repaired goods, (ii) the exchange of goods, (iii) refund the purchase price, (iv) payment of a reasonable discount from the price of goods, (v) the reject reasons.
5.8 Seller will issue the application of the claims to the consumer as an acknowledgment of the claim. If the claim is handled by distance communication, the seller is required to confirm the application of the complaint delivered immediately; if you cannot deliver confirmation immediately, the seller will deliver it without delay, at the latest, along with proof of settlement of the claim. Confirmation of submission of a complaint may not be delivered if the consumer has the opportunity to demonstrate a complaint in another way. Response of receipt of complaint will include identification of the seller and the consumer, which is the content of the complaint by the consumer, what is the manner of complaint, the date and place of receipt of the complaint and signature of the seller.
6. Procedure for settlement of the claim
6.1. If the consumer complaint of his product applied during the first 12 months of the purchase contract, the seller may settle the complaint rejected only on the basis of a written statement of an expert or opinion issued by authorized, notified or accredited person or opinion of the person authorized by the manufacturer to perform warranty repairs (also referred to as an “expert assessment”). Whatever the outcome of professional judgment is, the buyer cannot demand the return of costs for the expert assessment of goods from the consumer or other costs related to expert assessment of goods.
6.2 The seller will provide for the consumer with a copy expert judgment to justify rejection of the complaint within 14 days from the date of complaint.
6.3 If the consumer complaint of his goods applied after 12 months from the purchase contract and the seller rejected it, the person who has initiate the complaint, is mandatory to indicate in proof of a complaint to whom buyer can send the complained goods for the expert assessment. If consumer goods are sent to the expertise of the designated person mentioned in the document on settlement of the claim, the cost of expert reports on goods, as well as all other related expenses reasonably incurred will be accepted by the seller regardless of the outcome of professional judgment. If a consumer expert assessment shows the seller’s responsibility for the claimed defect goods can be claimed again; during the conduct of the technical assessment of the product, warranty period will be suspended. The seller is obliged to refund the consumer within 14 days from the date a claim over all costs for expert assessment of goods, as well as all related costs reasonably incurred. Re-filed complaint cannot be rejected.
6.4 The fact that the claim was done and how, the seller is obliged to inform the consumer, at the electronic address specified in the complaint, or through other contact information, according to which it will be possible to alert consumers to the complaint. The seller in this notice will indicate the deadline for picking up the goods claimed. The seller is responsible for a settlement of the claim in a written document within 30 days from the date of the claim.
6.5 If a consumer fails to collect the claimed goods within the period prescribed by the seller, the seller is entitled to charge a reasonable storage or goods to sell yourself to the account of the consumer. About this process, the seller must notify the Consumer in advance and provide it with adequate sufficient time for delivery.
7. Final terms
7.1. This Complaints Procedure is an integral part of the business conditions of the seller, which is in accordance with § 18 paragraph. 1 of the Law on consumer protection is placed in a visible place accessible to the consumer, as well as on the website of an online store.
7.2. The wording of these terms and conditions may be modified by the operator. Modified terms and conditions will be active upon their publication. The rights and obligations of the operator and the buyer arising prior to the current date of the new version of trading conditions are not affected by the change.